Direct answers to the questions our customers ask most. If yours is not here, call +44 7486 411535 or email info@freightwise.services.

Which areas do you cover?

The town centre and a five-mile radius at all service hours. We go out to 15 miles for standard and scheduled work with a £1.20-per-mile supplement, and beyond that we quote per job with the dedicated van.

How fast is Same-Day Priority?

We collect within two hours of booking and drive straight to the destination — no depot stops. You get an estimated delivery window when you book and live updates by text on the way.

What can’t you carry?

Dangerous goods, perishables that need an unbroken cold chain (unless agreed in writing), cash, and anything prohibited by law. The full list is in our Terms.

Do I need to package my items?

Yes — basic packaging is the sender’s job. We bring furniture blankets and straps for larger pieces, and if something is fragile, tell us when you book so the driver comes prepared.

Are my goods insured?

Every parcel carries £50 of liability cover as standard. For higher-value items you can add declared-value cover at 1.5% of the goods’ value — just say so when booking.

Do you offer business accounts?

Yes. Monthly invoicing with 10% off every job, plus a dedicated weekly route if you need one. Email info@freightwise.services to open an account.

How do I book a collection?

Phone +44 7486 411535 or email info@freightwise.services. Same-Day runs should be booked about two hours ahead; everything else can usually go out next day.